Looking for superior internal or
external technical support?
Let the By-P technical support experts work for you. Contact us today.
By-P is a recognized technical support outsourcing provider. We have the experience and professional staff for you no matter if your product is a mobile device, a computer or any other piece of cutting edge technology. We operate 24/7 so you can receive the assistance you need, exactly when you want it.
From troubleshooting to technical support, we providesµ a broad range of technical support and help desk services. Our Tier I, II, and III technical support agents have a level of customer service exceeding expectations. This ensures your customers get their technology questions answered while still receiving top notch customer service. The majority of our technical support agents are certified, have a degree or are working towards a degree.
Assistance is always available. By-P‘s technical support services are packaged for simplicity, varying in terms of response times
COST SAVINGS
Maximize your hardware and software investment
GLOBAL EXPERTISE – LOCAL SUPPORT
Highly-experienced technical teams worldwide, with the service you expect of a local support team
PEACE OF MIND
Ensured performance; proven programs results with regular progress reports every 6 months
ENHANCED SERVICE
Eliminating service call wait times – response times guaranteed with specific Silver, Gold and Platinum programs
Some of the TECHNICAL SUPPORT areas we excel in are:
Tier I technical support is the initial support level handling basic customer issues. The first step is to gather information, evaluate the symptoms and determine a solution.
Tier II technical support agents are generally more knowledgeable and experienced on a specific product or service. These agents handle escalated calls from the Tier I agents. They review what attempts have already been completed to help find the correct solution.
Tier III technical support is generally the highest level of support before escalations moves to the hardware or software vendor. Tier III technical support agents are experts on the product/service and handle advanced issues.
Help desk support can be offered via telephone, email, or your website. A help desk provides internal users a place to call with their issues.
Technical support agents handle the issues which may arise with your product or service. Who better to manage a knowledge base than the team who sees the issues or problems with repetitive calls?